Spotter AI ("we," "us," or "our") is operated by Raymond Vargas as a sole proprietorship. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using Spotter AI, you agree to the collection and use of information in accordance with this policy.
When you sign up for Spotter AI, we collect:
You provide member data when you upload CSV files to Spotter AI. This may include member names, email addresses, phone numbers, membership status, join dates, last visit dates, and any other data you include in your uploads.
Important: You are responsible for ensuring you have the right to upload and use this data. We process it only on your behalf to deliver the Service.
We automatically collect information about how you use the Service, including log data (IP address, browser type, device info, pages visited), campaign activity (messages sent, open rates), and dashboard interactions.
When you subscribe to a paid plan, payment processing is handled by Stripe. We do not store full credit card numbers on our servers.
We use the information we collect to provide the Service, improve features, communicate with you, process payments, ensure security, and comply with legal obligations.
We do not sell your data to third parties. We may share your information with:
All service providers are contractually obligated to protect your data and use it only to provide services to us.
We implement industry-standard security measures including HTTPS/TLS encryption in transit, encrypted storage at rest, bcrypt password hashing, role-based access controls, JWT-based session authentication, and regular automated backups.
No system is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.
In the event of a data breach that compromises the security of your personal information, we will notify affected users within 72 hours of discovery, provide details about what data was affected and steps being taken, and notify relevant regulatory authorities as required by law.
To request deletion, email raymond@tryspotterai.com or use the "Delete Account" option in your dashboard. We will process requests within 30 days.
If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, opt out of data sales (note: we do not sell data), and be free from discrimination for exercising these rights.
If you are located in the EU or EEA, you have rights of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. We process your data based on contractual necessity and legitimate interests. To exercise any GDPR rights, contact us at raymond@tryspotterai.com. We will respond within 30 days.
All users may access, correct, delete, or export their data at any time by contacting us.
We use cookies to keep you logged in, remember your preferences, and analyze Service usage. We may use third-party analytics services (e.g., Google Analytics) that set their own cookies. You can disable cookies in your browser settings, though this may affect your ability to use the Service.
The Service may contain links to third-party websites (e.g., Google, Yelp). We are not responsible for the privacy practices of these third parties.
Spotter AI is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us immediately and we will delete it.
Spotter AI is operated in the United States. If you are located outside the U.S., your data will be transferred to and processed in the U.S. By using the Service, you consent to this transfer.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy, sending an email to your registered address, or displaying a notice in the Service. Your continued use after changes take effect constitutes acceptance.
Spotter AI sends SMS text messages to gym members on behalf of the gyms and fitness studios that subscribe to our Service. This section describes the personal information we collect and process in connection with that messaging program.
To deliver SMS messages on behalf of gym owners, we collect and process the following information about gym members:
This information is provided to us by the gym owner (for example, by uploading a member list or syncing it from their gym management software) or by the member directly when they sign up for trials, leads forms, or other gym communications.
The information described above is used solely to enable the gym to communicate with its members and prospects via SMS through Spotter AI. This includes lead follow-up, trial-to-member conversion, retention and win-back outreach, referral requests, review requests, and other gym-related communications authorized by the gym owner.
We do not sell your personal information, and we do not share it with third parties for their own marketing or promotional purposes. Mobile information (including phone numbers and SMS opt-in data) is never shared with third parties or affiliates for marketing or promotional purposes. Information is only shared with the service providers strictly necessary to deliver SMS messages on the gym's behalf (for example, our SMS delivery provider), and those providers are contractually prohibited from using the information for any other purpose.
You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at the email below. Message and data rates may apply, and message frequency varies. See our Terms of Service for full SMS program terms.
For questions about how your data is collected, used, or protected — including SMS-related data — contact us using the information in the next section.
If you have questions about this Privacy Policy or want to exercise your data rights:
Email: raymond@tryspotterai.com
Service: Spotter AI
Operator: Spotter AI, operated by Raymond Vargas as a sole proprietorship
Location: San Diego, California, United States